Fantastic opportunity for a receptionist and clinic coordinator to join a reputable and leading clinic based on Harley Street.
The purpose of this role is to coordinate the patients, clinicians and nurses. This role is based at the reception desks in the main waiting area on the ground floor and in the surgery waiting area.
Please note this role is on a shift basis to work 42 hours a week including a 1 hour lunch break. You will be expected to work on a rota basis to include Saturday working. If this is required, you will be advised no less than 7 days before the confirmed weekend and you will be given a day off in the week.
Responsibilities to include;
- Meet and greet patients and ensure all the patient’s needs are met while visiting the practice
- Liaising with Surgeons, Nurses and Patient Care Coordinators to ensure the smooth running of the patients journey within the clinic
- Managing and coordinating multiple complex diaries of Surgeons.
- Initial point of contact and gatekeeping for all patients, daily vendors, visiting clinicians and contractors
- Fast-paced multi-tasking, completing tasks quickly in line with protocols and appropriately responding to priority situations
- Coordinate the running of surgery to include organising patients’ transport home
- Taking payments and processing refunds on several databases
- Gathering feedback from patients via questionnaires, testimonials, and electronic methods
- Keeping clinic areas clean and tidy and of an excellent standard
- To complete all relevant administration including scanning patient information, booking appointments, preparing templates, updating patient databases, and making sure legal documents are submitted correctly
- To play an active part in the maintenance of a supportive learning environment within the clinic
- Opening and closing of the premises
- Run external surgeons’ clinics including liaising with their offices regarding booking appointments, payments and dealing with enquiries and complaints
- Helping less able patients to access clinic and anticipating individual needs
- Must assist all other teams where necessary.
Requirements:
- A self-starter
- A minimum of 2 years’ experience in customer facing roles
- Excellent verbal and written communication
- Clerical and administrative experience using computers
- Working knowledge of a simple database application, word, excel, email and Internet
- Some post-secondary education will be advantages
- Good problem-solving skills
- Excellent organisational skills
- Excelled time management and ability to work to strict time restraints, using initiative to make prompt decisions
- Ability to deal with challenging characters and use initiative to foresee issues that may occur